FAQ

HOW LONG DOES IT TAKE FOR YOU TO SHIP MY ORDER?

Orders received are typically processed within two to three days  business days.  Personalized jewelry ship in approximately 15 to 20 business days.  Standard shipping is by First Class USPS.  Expedited shipping is via Priority Mail USPS.  You may also choose Express Shipping via UPS.

WHERE DO ORDERS SHIP FROM?

All orders ship from Brooklyn, New York.

WHAT IS YOUR JEWELRY MADE OF?

Jada Simone Jewels signature handmade jewelry is made of semi-precious gemstones.  Other costume jewelry that we offer is carefully selected to ensure quality merchandise at a valuable price. We specify what each item is made of in the description. 

WHO DO I CONTACT IF I HAVE A QUESTION REGARDING MY PURCHASE

Email info@jadasimonejewels.com with any additional questions that you have.

HOW SHOULD I CARE FOR JEWELRY FROM JADA SIMONE JEWELS?
To keep your jewelry at its best, please give them occasional breaks and store neatly when not in use.   Our stainless steel jewelry is tarnish resistant and can be cleaned with mild soapy water; this jewelry should be dried with a soft cloth before storing.  For other jewelry, avoid contact with moisture and liquid cosmetics; this includes lotion, sunscreen, and perfume. Do not wear your jewelry in the shower, the pool or the ocean.  Keep them stored in the jewelry bags or boxes they come in.