Shipping and Returns
Shipping and Returns
We offer free shipping on all US orders over $35 via USPS First Class Mail. .
Eligible, unworn merchandise can be returned within 30 days of the order ship date for a full refund.
Shipping Policy
We offer free shipping on all US orders $35 via USPS First Class Mail. Orders below $35 will be charged a fee for shipping and handling.
We process and ship orders from our Brooklyn, New York location within 1 to 3 business days. Standard (and free) shipping is via USPS First Class. Orders with expedited shipping are prioritized and shipped via USPS First Class or Priority Mail which ever at the time of shipping will be faster. When your order ships, you will receive a shipping confirmation email containing your tracking information. Please check your spam folder if you did not receive this email. If you have a Jada Simone Jewels account, you can track your order by clicking "Account" and then "My Orders".
When you place your order, you may choose to have your order insured with signature required at delivery. We are not responsible for orders that are uninsured and that do not require signature for delivery once USPS tracking indicates that the order was delivered to the address on file at the time the order was placed. If your order is marked as delivered by USPS and you have not received it, please contact your local post office.
Please note, pre-sale, handmade and custom items will ship after their stated production timelines which can be found on their respective product pages and in your order confirmation email.
Once your order is placed, we are unable to upgrade your shipping selection.
Damages and issues
Please inspect your order on receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Return Policy
Unworn merchandise can be returned within 30 days of the delivery date for a full refund to your original form of payment, unless marked as clearance or final sale or otherwise noted (see below for more details). Merchandise must be returned unused in the original packaging.
You can initiate a return by logging into your account here or you can contact us at info@jadasimonejewels.com for prepaid return label. When returning your merchandise, please pack unworn items in their original packaging and include your original packing slip. If you can not find your packing slip, please include a printout of your order confirmation email. Without this information, we will be unable to process your return.
Please pack your return with care. Items that are damaged in transit due to inadequate packaging will not be eligible for a refund.
You’re also welcome to use the shipping method of your choice instead of our prepaid return label. However, we are not responsible for lost return packages. We recommend you insure and track your package.
If you choose to use your own return label, please address the return to:
Jada Simone Jewels Returns
188 Gates Avenue
Brooklyn, NY 11238
Upon receipt and processing of your return, which typically can take up to 20 business days from your date of shipment, you will receive an email from with confirmation of your refund to your original form of payment. Please note that taxes will be refunded along with the items that you send back, however, shipping charges will not be refunded. Credit card refunds may take up to 10 business days for your bank to complete.
You will ONLY receive an email once your return has been fully processed. You will NOT receive an email when your return has been received. We appreciate your patience!
Items not eligible for returns
We do not accept returns for any custom-made products, clearance and final sale merchandise.
Exchanges
We do not process exchanges, even if it is for the same item in a different color or size. Many items sell out while the requested exchange is returned and processed. We encourage you to return the original merchandise, and then visit our website to purchase the correct item in a new order.
To start a return, log into your account or contact us at info@jadasimonejewels.com with the reason for your return. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@jadasimonejewels.com.
Exceptions / non-returnable items
Custom orders and items on clearance cannot be returned. Please get in touch if you have questions or concerns about your specific item.